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TCS Chief says AI will kill the call centre industry within a year - CNBCTV18

India, renowned for its back-office services, particularly faces significant implications, with over five million people employed in IT and business process outsourcing, according to industry data.

By: CNBCTV18

Apr 26 2024
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The head of IT giant Tata Consultancy Services (TCS) believes that the growth of artificial intelligence will soon kill India's call centre industry.In an interview with the Financial Times, TCS CEO … [+1943 chars]

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